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General terms and conditions

Valid as of 1 April 2016

  1. Scope
    These General Terms and Conditions (hereinafter "GTC") regulate the legal relationship between Office Leader AG (hereinafter "vendor") and its customers with regard to all contracts for deliveries and other services provided by the vendor to the customer. The GTC apply in the version that is valid at the time the order is placed by the customer. The customer accepts these GTC in relation to orders placed by telephone, in writing and by fax. Customers who place orders via www.officeleader.ch accept these GTC by registering with the online shop. Regulations or general terms and conditions of the customer that are contrary to these GTC are not acknowledged, even if they are not explicitly rejected by the vendor.

  2. Offer
    Offers made by the vendor on the website, in catalogues, brochures, flyers, etc., are non-binding and subject to change. Offers from Office Leader AG are intended exclusively for customers who purchase and use the goods in the scope of their self-employed, commercial, governmental or official activities (hereinafter "business customers") and are based in Switzerland or the Principality of Liechtenstein. Product information such as technical data, illustrations and assurances of compatibility are based on information provided by manufacturers and are subject to change; errors and misprints reserved.

  3. Contract conclusion
    An order submitted by a customer by post, fax or email or via the e-shop on the vendor's website or by telephone represents a legally binding proposal by the customer to conclude a contract. The contract comes into being when the vendor accepts the proposal by confirming the order or making the goods available for delivery.

  4. Prices
    All prices are stated in Swiss francs (CHF) and include VAT as well as any prepaid statutory recycling charges (vRG) and copyright payments (SUISA) for recordable DVD and CD-R/RW data. If the VAT rate is raised after the publication of the catalogue, Office Leader AG is obligated by law to apply the raised VAT rate.

    The cost of supplementary services such as packaging and shipping are indicated on the invoice in addition to the cost of the ordered goods. Promotional prices apply only for the indicated time period. If an order with prepayment is placed for goods with a promotional price but prepayment is made after the expiry of the promotional period, the applicable price shall be the price that is valid at the time payment is made.

    Orders placed via the online shop are subject to the prices stated when the order is placed and not to catalogue prices.

  5. Payment
    Invoices are payable net within 30 days of the date of invoice. In the event of a payment default, the vendor shall be entitled to cancel any subsequent orders placed by the customer and to charge any subsequent dunning and/or payment collection costs to the customer.

    The vendor reserves the right to deliver orders placed by new customers and large orders placed by existing customers against cash on delivery (COD) or payment in advance. WIR checks will not be not accepted, regardless of the payment method. Offsetting is only permissible against claims acknowledged in writing or confirmed by a court of law.

    Delivered goods remain the property of the vendor until paid for in full. The vendor is entitled to have a corresponding entry made in the retention of title register. The customer grants his consent to such an entry by placing an order.

    If the customer defaults on payment of the purchase price, the vendor shall be entitled to withdraw from the contract and reclaim the goods. The customer consents to the reclamation of goods in such an event by placing an order.

  6. Delivery/shipping costs
    Deliveries are made exclusively within Switzerland or Liechtenstein. For orders with a value of less than CHF 100.00 (goods value excluding VAT), a shipping fee of CHF 9.50 applies. Courier and express deliveries, deliveries to upper floors and deliveries of bulky items will be charged at cost. Deliveries will be made by post, rail or truck postage paid (CPT as per Incoterms 2010).

    Statements concerning availability and delivery times are not binding unless confirmed by the vendor in writing. Deliveries are ex-warehouse unless stated otherwise in the vendor's offer; orders received before 15:30 will usually be shipped on the same day. Delivery will then be made within 24 hours with the exception of deliveries to the cantons of Graubunden, Ticino and Valais, where delivery will be made within 48 hours.

    The vendor reserves the right to implement product changes that exclusively serve the purpose of product improvement or that do not impinge on the contractual purpose or that the customer can reasonably be expected to accept on account of the circumstances without prior notice.

    The customer is entitled to withdraw from the contract if delivery is delayed by more than 30 days. However, the vendor reserves the right to deliver an item of equivalent quality and price in the event that the ordered item is unavailable. The vendor is not liable for delays in delivery whose causes lie outside his sphere of business, especially for delays for which manufacturers or other third parties are responsible.

  7. Right of return
    Goods can be returned within 14 days of receipt together with the delivery note or invoice at the customer's expense. This stipulation does not apply to goods ordered from third parties at the specific request of the customer, custom-made goods, technological goods or goods that have been used. Goods must be returned in full, in the original packaging, undamaged and unlabelled or a credit note will not be issued.

    Returns of goods with an expiry date (minimum shelf life date or expiry date) will only be accepted if agreed to by telephone or in writing. We reserve the right to refuse acceptance of returned goods if they cannot be resold because the expiry date has passed. Opened toner and printer cartridges cannot be returned as a matter of principle.

  8. Warranty
    The customer shall notify the vendor of obvious deficiencies at the latest within ten days (receipt by the vendor) of receipt of the delivery. Concealed defects discovered at a later date must be reported to the vendor immediately on discovery during the warranty period. Unless agreed otherwise, the warranty period for concealed defects is 24 months from the date of delivery.

    In the event of a timely and properly reported defect, the vendor shall decide at its discretion whether the defective item will be repaired or replaced. The warranty does not cover defects for which the customer is responsible, for instance due to improper use, natural wear and tear or external influences not authorised by the vendor. Further claims under warranty do not exist.

  9. Liability
    The vendor and his auxiliary persons and vicarious agents shall be liable towards the customer for culpable personal injury and for other damages caused through intent or gross negligence as well as for damages governed by product liability law. Any other liability claims by the customer, regardless of the legal grounds, are excluded.

  10. Data protection / customer user data
    The collection and processing of personal or company data by the vendor is governed by the terms of the data protection declaration published on the vendor's website that the customer accepts by placing an order (by telephone or in writing) or by registering with the Office Leader e-shop. Customers are obligated to provide details that are correct and complete.

  11. Legal protection of names
    The name Office Leader is protected by copyright and entered in the commercial register and is therefore the corporate property of the vendor. Customers and third parties are prohibited from using this name under current law.

  12. Applicable law and place of jurisdiction
    All obligations arising from this contract are subject to Swiss substantial law under the exclusion of the UN Convention on the International Sale of Goods (CISG). The exclusive place of jurisdiction is Aarau.

  13. Final provisions
    If a stipulation contained in these GTC or any other contractual agreement is or becomes ineffective, it shall not affect the effectiveness of the other stipulations of the GTC or contract.

  14. Changes to the GTC
    Changes to the content and scope of these GTC remain reserved at all times. They will be notified to the customer by way of publication on www.officeleader.ch.

Valid as of 1 April 2016

  1. Scope
    These General Terms and Conditions (hereinafter "GTC") regulate the legal relationship between Office Leader AG (hereinafter "vendor") and its customers with regard to all contracts for deliveries and other services provided by the vendor to the customer. The GTC apply in the version that is valid at the time the order is placed by the customer. The customer accepts these GTC in relation to orders placed by telephone, in writing and by fax. Customers who place orders via www.officeleader.ch accept these GTC by registering with the online shop. Regulations or general terms and conditions of the customer that are contrary to these GTC are not acknowledged, even if they are not explicitly rejected by the vendor.

  2. Offer
    Offers made by the vendor on the website, in catalogues, brochures, flyers, etc., are non-binding and subject to change. Offers from Office Leader AG are intended exclusively for customers who purchase and use the goods in the scope of their self-employed, commercial, governmental or official activities (hereinafter "business customers") and are based in Switzerland or the Principality of Liechtenstein. Product information such as technical data, illustrations and assurances of compatibility are based on information provided by manufacturers and are subject to change; errors and misprints reserved.

  3. Contract conclusion
    An order submitted by a customer by post, fax or email or via the e-shop on the vendor's website or by telephone represents a legally binding proposal by the customer to conclude a contract. The contract comes into being when the vendor accepts the proposal by confirming the order or making the goods available for delivery.

  4. Prices
    All prices are stated in Swiss francs (CHF) and include VAT as well as any prepaid statutory recycling charges (vRG) and copyright payments (SUISA) for recordable DVD and CD-R/RW data. If the VAT rate is raised after the publication of the catalogue, Office Leader AG is obligated by law to apply the raised VAT rate.

    The cost of supplementary services such as packaging and shipping are indicated on the invoice in addition to the cost of the ordered goods. Promotional prices apply only for the indicated time period. If an order with prepayment is placed for goods with a promotional price but prepayment is made after the expiry of the promotional period, the applicable price shall be the price that is valid at the time payment is made.

    Orders placed via the online shop are subject to the prices stated when the order is placed and not to catalogue prices.

  5. Payment
    Invoices are payable net within 30 days of the date of invoice. In the event of a payment default, the vendor shall be entitled to cancel any subsequent orders placed by the customer and to charge any subsequent dunning and/or payment collection costs to the customer.

    The vendor reserves the right to deliver orders placed by new customers and large orders placed by existing customers against cash on delivery (COD) or payment in advance. WIR checks will not be not accepted, regardless of the payment method. Offsetting is only permissible against claims acknowledged in writing or confirmed by a court of law.

    Delivered goods remain the property of the vendor until paid for in full. The vendor is entitled to have a corresponding entry made in the retention of title register. The customer grants his consent to such an entry by placing an order.

    If the customer defaults on payment of the purchase price, the vendor shall be entitled to withdraw from the contract and reclaim the goods. The customer consents to the reclamation of goods in such an event by placing an order.

  6. Delivery/shipping costs
    Deliveries are made exclusively within Switzerland or Liechtenstein. For orders with a value of less than CHF 100.00 (goods value excluding VAT), a shipping fee of CHF 9.50 applies. Courier and express deliveries, deliveries to upper floors and deliveries of bulky items will be charged at cost. Deliveries will be made by post, rail or truck postage paid (CPT as per Incoterms 2010).

    Statements concerning availability and delivery times are not binding unless confirmed by the vendor in writing. Deliveries are ex-warehouse unless stated otherwise in the vendor's offer; orders received before 15:30 will usually be shipped on the same day. Delivery will then be made within 24 hours with the exception of deliveries to the cantons of Graubunden, Ticino and Valais, where delivery will be made within 48 hours.

    The vendor reserves the right to implement product changes that exclusively serve the purpose of product improvement or that do not impinge on the contractual purpose or that the customer can reasonably be expected to accept on account of the circumstances without prior notice.

    The customer is entitled to withdraw from the contract if delivery is delayed by more than 30 days. However, the vendor reserves the right to deliver an item of equivalent quality and price in the event that the ordered item is unavailable. The vendor is not liable for delays in delivery whose causes lie outside his sphere of business, especially for delays for which manufacturers or other third parties are responsible.

  7. Right of return
    Goods can be returned within 14 days of receipt together with the delivery note or invoice at the customer's expense. This stipulation does not apply to goods ordered from third parties at the specific request of the customer, custom-made goods, technological goods or goods that have been used. Goods must be returned in full, in the original packaging, undamaged and unlabelled or a credit note will not be issued.

    Returns of goods with an expiry date (minimum shelf life date or expiry date) will only be accepted if agreed to by telephone or in writing. We reserve the right to refuse acceptance of returned goods if they cannot be resold because the expiry date has passed. Opened toner and printer cartridges cannot be returned as a matter of principle.

  8. Warranty
    The customer shall notify the vendor of obvious deficiencies at the latest within ten days (receipt by the vendor) of receipt of the delivery. Concealed defects discovered at a later date must be reported to the vendor immediately on discovery during the warranty period. Unless agreed otherwise, the warranty period for concealed defects is 24 months from the date of delivery.

    In the event of a timely and properly reported defect, the vendor shall decide at its discretion whether the defective item will be repaired or replaced. The warranty does not cover defects for which the customer is responsible, for instance due to improper use, natural wear and tear or external influences not authorised by the vendor. Further claims under warranty do not exist.

  9. Liability
    The vendor and his auxiliary persons and vicarious agents shall be liable towards the customer for culpable personal injury and for other damages caused through intent or gross negligence as well as for damages governed by product liability law. Any other liability claims by the customer, regardless of the legal grounds, are excluded.

  10. Data protection / customer user data
    The collection and processing of personal or company data by the vendor is governed by the terms of the data protection declaration published on the vendor's website that the customer accepts by placing an order (by telephone or in writing) or by registering with the Office Leader e-shop. Customers are obligated to provide details that are correct and complete.

  11. Legal protection of names
    The name Office Leader is protected by copyright and entered in the commercial register and is therefore the corporate property of the vendor. Customers and third parties are prohibited from using this name under current law.

  12. Applicable law and place of jurisdiction
    All obligations arising from this contract are subject to Swiss substantial law under the exclusion of the UN Convention on the International Sale of Goods (CISG). The exclusive place of jurisdiction is Aarau.

  13. Final provisions
    If a stipulation contained in these GTC or any other contractual agreement is or becomes ineffective, it shall not affect the effectiveness of the other stipulations of the GTC or contract.

  14. Changes to the GTC
    Changes to the content and scope of these GTC remain reserved at all times. They will be notified to the customer by way of publication on www.officeleader.ch.
Terms & Conditions
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